Call Centre
The Call Centre provides organizations with a way to manage incoming reports and requests from customers lodged over the phone.
This functionality allows call center staff to manage the customer list, link requests to an asset based on real-time descriptions, add inspections or work tickets to customer requests and keep customers informed of their request status.
Click on Call Centre Home to reach the home page. All customer requests can be initiated by call center staff from this page.
Upon receiving a call from a customer, call centre staff should follow steps Selecting a Customer (Customer List Form).
Selecting an Asset and Generating a Customer Request.
